We stand behind Crown Standard. If something is wrong with your order, we will make it right. Please read below for full details.

Damaged or Defective Products

If your order arrives damaged or defective, contact us within 7 days of delivery with a photo of the issue. We will send a replacement or issue a full refund — no return required.

Email us at crownstandardco@gmail.com with your order number and a description of the issue.

Wrong Item Received

If you received the wrong formula or product, contact us within 7 days of delivery. We will ship the correct item at no cost to you.

General Returns

Because Crown Standard is a personal care product applied directly to the scalp, we are unable to accept returns of opened or used products for hygiene and safety reasons.

Unopened, unused products in their original packaging may be returned within 14 days of delivery. Return shipping costs are the responsibility of the customer. Refunds are issued to the original payment method once we receive and inspect the item.

Refund Timelines

• Approved refunds are processed within 3–5 business days.
• Depending on your bank or card provider, funds may take an additional 3–7 business days to appear in your account.

Non-Refundable Items

• Opened or used products
• Products returned after 14 days without prior approval
• Orders where the shipping address was entered incorrectly at checkout

Lost or Stolen Packages

Crown Standard is not responsible for packages that are lost or stolen after confirmed delivery. If your tracking shows delivered but the package is missing, please contact your local carrier first. If the issue remains unresolved, reach out to us and we will do our best to help.

Contact

For all refund and return requests:
crownstandardco@gmail.com
Please include your order number in all correspondence.